IT Applications Support Specialist

Our client is seeking an experienced IT Applications Support Specialist to provide end user support in a manufacturing environment. Primary responsibilities include:

• Coordinate with business and IT vendors to provide solutions
• Follow Incident and Change management procedures
• Monitor and support information exchanges between applications
• Identify cybersecurity requirements needed to support applications
• Document existing business applications and related business processes
• Support business reporting requirements
• Provide Application Maintenance related services
• Support user training needs
• Drive business continuity and increase end-user satisfaction
• Serve as internal project manager to assist business needs assessments, scope definitions, user requirements, testing, and training

Qualifications:

• Bachelor’s Degree in IT related field
• 10+ years of professional Applications support experience
• Chemical manufacturing industry experience
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills
• Strong customer service skills
• Understanding of IT including databases, programming languages, interfaces, PCs, servers, and network.
• Experience in MS Azure, Sharepoint, SAP preferred