Call Center Representative

Our client in the Galleria area is looking for an outgoing Call Center Representative to join their growing team. This role will consist of handling a high volume of inbound and outbound phone calls, identifying customers questions and concerns, and ensuring all customers’ needs are met in a timely manner. Other responsibilities include:

• Determine the caller’s needs, collect all information, and assist as needed
• Upload all data into CRM platform to ensure customers records are updated
• Report call activity to keep track of personal metrics and quotas
• Report all issues, concerns, complaints, and potential problems to upper management
• Work with the team to proactively solve issues

Must have at least 1 year of customer service experience. Strong computer literacy is required, along with Microsoft Office proficiency, excellent written and verbal communication, and highly organized. This role requires you to demonstrate strong customer service skills, displaying sound judgement and decision-making while maintaining the highest level of professionalism.